Shipping Policy

Last updated: July 25, 2026

Thank you for shopping with NUVELLISSE. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

Order Processing

Orders are reviewed and prepared for shipment after payment has been successfully authorized. You will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send you a shipping confirmation email containing available tracking information. Orders placed on weekends or public holidays may begin processing on the next business day.

Shipping Destinations

We ship to the destinations made available during checkout. If your delivery address is accepted by Shopify Checkout and a shipping option is displayed, your order is eligible for delivery to that destination.

Delivery Estimates

Estimated delivery time for orders shipped to the United States is 5 to 10 business days after dispatch.

Business days do not include Saturdays, Sundays, or public holidays. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, customs processing, peak shopping periods, public holidays, or other events outside our reasonable control.

Any delivery estimate displayed during checkout or in an order confirmation is an estimate and does not create a guaranteed delivery date.

Shipping Rates

Available shipping methods and any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

You will not be charged more for shipping than the amount accepted at checkout unless you later request and approve a change to the delivery service.

Order Tracking

When tracking is available, it will be included in your shipping confirmation email. Tracking information may require up to 48 hours after dispatch to begin displaying movement.

If your tracking information has not updated for an extended period, please contact us at nuvelisse@gmail.com with your order number.

Shipping Delays

If we learn that we cannot ship your order within the timeframe stated at the time of purchase, we will notify you using the contact information provided with your order.

Where required by applicable law, you will be offered the choice to:

1. accept a revised shipping date; or

2. cancel the affected order and receive a full refund to the original payment method.

We will not replace a required refund for an unshipped order with store credit unless you expressly agree.

Address Accuracy

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately at nuvelisse@gmail.com. We will make reasonable efforts to update the address, but we cannot guarantee changes once an order has entered fulfillment or has been dispatched.

If a package is returned because the address provided was incomplete, incorrect, or undeliverable, we will contact you to discuss the available reshipment or refund options. Additional shipping charges may apply where permitted by applicable law.

Customs, Duties, and Import Taxes

For orders delivered outside France, customs duties, import taxes, brokerage fees, or other governmental charges may apply.

Unless the checkout expressly states that these amounts are included, such charges are not included in the product price or shipping charge and may be collected by the destination country or carrier.

Customers are responsible for any applicable import charges, except where applicable law requires otherwise. Customs processing may also affect delivery estimates.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. verify the shipping address on your order confirmation;

2. check with household members, neighbors, reception desks, mailrooms, or other secure delivery areas;

3. contact the carrier using the tracking number; and

4. contact us promptly at nuvelisse@gmail.com if the package remains missing.

We will review the available tracking information and assist with an appropriate carrier investigation.

A package will not be treated as successfully resolved solely because its tracking status says “delivered” when credible evidence indicates a delivery problem.

Lost, Damaged, or Incorrect Orders

If your order appears to be lost in transit, arrives damaged, or contains the wrong item, contact us promptly at nuvelisse@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or another remedy required by applicable law.

Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible at nuvelisse@gmail.com.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment.

If the order has already shipped, any return will be handled in accordance with our Return & Refund Policy.

Contact Information

Trading name: NUVELLISSE
Email: nuvelisse@gmail.com
Mailing and return address:
11 Rue Auguste Renoir
69120 Vaulx-en-Velin
France